Shipping policy

Processing Time

Orders are processed and packed within 1-3 business days of purchase, Monday through Friday, excluding holidays. During launch weeks or high-volume periods (like the holiday season), processing may take slightly longer — we'll always aim to get your order out as quickly as possible and will let you know if there's a meaningful delay.

Processing time is separate from shipping transit time (below) — please allow for both when estimating when your order will arrive.

Shipping Rates & Delivery Estimates

We currently offer flat-rate shipping within the United States:

Standard Shipping — $8.00, delivered in 3–5 business days via USPS
Free Standard Shipping on orders of $100 or more

Delivery estimates begin once your order has shipped, not from the date of purchase. Delivery times are estimates provided by USPS and are not guaranteed — occasional delays can occur that are outside of our control (weather, carrier delays, incorrect address information, etc.).

We currently ship within the United States only.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

Pre-Order Items

Occasionally, we offer items for pre-order — these will be clearly marked as "Pre-Order" on the product page and at checkout, along with an estimated ship date. Pre-order items ship separately from any in-stock items in the same order unless otherwise noted.

If a pre-order item is delayed beyond its estimated ship date, we will reach out directly with an updated timeline and the option to cancel that item for a full refund if you'd prefer not to wait.

Address Accuracy

Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at hillandcokids@gmail.com and we'll do our best to update it before the order ships.

Lost or Damaged Packages

Hill & Co. Kids is not responsible for lost, damaged or marked delivered packages. To file a claim, please visit the carrier's website.

Local Pickup / In-Person Markets

If you'd like to skip shipping entirely, keep an eye on our Instagram and website for upcoming market appearances where you can shop and pick up in person.